Case Studies

Developing the Web Presence of Airtel Lanka

Client

Airtel

DELIVERABLES

Website with CMS

Technology

HTML, JS, CSS, NodeJS, WordPress

EXPERTISE

Telecommunications

INTRODUCTION

Bharti Airtel Lanka commenced commercial operations of services in Sri Lanka in 2009 and was the fastest operator to reach 1 million customers. The Airtel Lanka offering of technology innovation and service excellence has seen rapid adoption rates among the Sri Lanka youth. 

Saberion was awarded the contract for designing and developing a corporate web for Airtel Lanka.

 

Objective

After requirements elicitation and prototyping we came up with a list of final requirements.

Airtel’s website layout should accommodate their business model. The basic requirements are as follows:

  • Microservices Development & Integrations 
  • Online Reloading 
  • Store & Service Touch Points Locator
  • New Connection/Sim Card Requesting 
  • Assorted Packages (Internet & Calling) For Local & International Customers
  • Multiple Payment Gateway Integrations
  • Presentation of Assorted Services
  • Entertainment
  • Learning
  • Social 
  • Other Airtel Services
  • Fully Customized CMS Development to Manage All Contents of the Website.
  • FAQ
  • Service Guides

 

The Solution & Benefits

Airtel now can cater to their customers through the support of the website as most people search for solutions online.

The website would be the perfect CRM tool with features such as online bill payments and reloading with all essential information that customers would search for or expect from a telecommunications provider.

Ultimately this gives some added business benefits to airtel reducing the load for their call centers and monitoring the customer engagement with their business.

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